If booking more than 10 weeks in advance of your stay a deposit of 30% of the total cost of your stay is required to secure your booking (Deposit). The Deposit is a non-refundable booking fee and is payable by credit or debit card.

10 weeks before the start of your stay, the remainder of the balance will be taken from the same card used to pay the Deposit. If the balance is not received at the time of falling due, we will have the right to cancel your reservation and keep your Deposit (as it is a non-refundable booking fee).

If booking 10 weeks ahead or less, full payment by credit or debit card is required at the time of making your reservation.

A contract (our agreement) is formed when we receive the required payment and you have received a confirmation email (required payment means either the required Deposit or the full amount due for your stay as specified above). If you do not receive a confirmation email within 24 hours of booking, please contact us immediately.

The email confirmation will set out the price for your stay and any additional charges. It will also detail payments received and due.

Please check the details on the confirmation email carefully. If any of the details are incorrect, or change, especially your contact details, you must inform us as soon as possible.

Our agreement incorporates information provided on our website, the confirmation email and these terms and conditions (which you accepted at the time of booking).

Our agreement with you binds you, (the person named on the confirmation), and all members of your party, including children and any day visitors. You must ensure that all members of your party are aware of, and accept all of this agreement. Our agreement continues until the last member of your party has left our property, including any extension to your stay and for such time afterwards as may be necessary.

You may not advertise, use, give or resell your stay (for profit or otherwise) in connection with a competition, promotion, business, charitable or any other similar venture without our express advance written permission.

Please note our rights to cancel for breach of any terms in this agreement, in paragraph 11.3.

Price and what is included

Our prices are subject to change and may go up or down. The agreed price for your stay will be quoted when you make a reservation and will be shown on the confirmation email received at the time of booking.

The price includes use of your accommodation for the maximum number of guests we indicate and any other amenities or services described as included in the price of your stay in the information provided to you.

Certain services may be provided at an additional charge. Any additional charges will be set out and agreed at the time of booking and in the confirmation email.

All prices include VAT at the appropriate rate. We reserve the right to increase or decrease our prices in line with any change in VAT or any other dues or fees levied on your stay.

You must be over 21 to make a booking. Where the majority of the party is under 21 or includes any person(s) who are normally closely supervised, there must be sufficiently capable and responsible adults over the age of 21, in every accommodation unit to provide adequate supervision for the party and each member of it. One such identified person must be present for the duration of the stay and accept overall responsibility for the whole party.

If any member of your party has any specific health or mobility requirements, please contact us prior to booking so that we can help you assess the suitability of the accommodation.

We have the right to obtain the name, date of birth, address and contact details of each member of your party before confirming your booking or at any time. You (the booker) must be a member of your party unless we agree otherwise. If requested, failure to provide us with full details of your party prior to your arrival may result in access to the property being delayed or denied. We want to maintain a safe and secure environment for you and your family and may ask for identification on arrival.

Check-in details will be provided via email.

Your accommodation will be available from 3 pm.

Occasionally, due to unforeseen circumstances, your accommodation may not be ready by this time. Where possible, we will use reasonable endeavours to inform you in advance if this is the case, however, we will not be in breach of the terms of this agreement if check-in is later than the time specified.

To ensure the maximum enjoyment of your break and that of all our guests you must comply with all of the requirements in this agreement. We draw your particular attention to the paragraphs below. You must also comply with all verbal or written guidance supplied to you by us or one of our staff.

8.1. Behaviour

You are responsible for the behaviour of all members of your party. Behaviour should be in keeping with the family environment and should not be aggressive, excessive, noisy or disruptive, especially at night. Offensive or illegal behaviour will not be tolerated and may result in the police being involved. Offensive or aggressive behaviour or language towards our staff is not acceptable. We may ask you and/or any member of your party to leave immediately if your conduct results in police attendance or is considered by us to be inappropriate; likely to cause harm; or impair the enjoyment, comfort or safety of anyone; or is likely, in our belief, to breach any of this agreement. No refunds or compensation will be given in these circumstances and we reserve the right not to accept any future bookings from you or any member of your party.

8.2. Children’s supervision and parental responsibility

There must be at least one capable and responsible adult over the age of 21 in every accommodation unit.

You are responsible for the supervision of all members of your party under the age of 21.

8.3.Security of your property

We draw your special attention to the following:

Your personal belongings are your responsibility during your stay with us and we accept no liability for any accident, loss or damage to your property.

You must park where specified and lock your vehicle securely and remove all valuable items on parking. We will not be liable for any damage of vehicles parked on our property.

Appropriate insurance is strongly recommended.

8.4. Environment

Please keep to prepared roads, paths and tracks at all times and treat all property and facilities carefully and appropriately.

8.5. Accommodation

You must use your accommodation and its contents with care and leave it in a clean and tidy condition on departure. We reserve the right to charge you for any extra cleaning, missing items or damage.

We reserve the right to enter your accommodation at any time for any reasonable purpose, for example, to make checks, maintenance work or housekeeping. Your occupation is not exclusive.

The members of your party and the allocation of guests in each accommodation unit must remain the same for the whole of your stay.

The maximum number of guests in each accommodation type (as stated on our website) must not be exceeded.

8.6. Wireless facilities

Wireless internet access, where available, is not guaranteed and is provided subject to third party terms and conditions. The facility is not subject to any particular security and requires continuous parental supervision when used by children.

We reserve the right to disclose your name and address to our internet service provider if we discover that you or a member of your party illegally downloaded content from the internet or otherwise engaged in unlawful activity whilst using this facility.

8.7. Improvements and maintenance

As we continually improve our facilities, you may notice that:

Some facilities and/or accommodation has been altered.

There is development or refurbishment work going on in certain areas of the property. Whilst we take steps to reduce the impact of such works, you may experience noise and visual disturbance.

Maintenance work or housekeeping tasks may be undertaken in and around your accommodation during your stay, although in such circumstances we try to minimise any inconvenience.

8.8. Safety

Bogee Farm is a working farm and you are required to follow any safety advice provided to you. Please note in particular:

Do not enter or attempt to enter any property or building other than the property specified in your booking.

Be aware of farm vehicles and machinery.

Be aware of animals and livestock.

Fireworks may not be brought onto or used at our property and bonfires are not permitted.

Take particular care not to do anything which might cause a fire and please dispose of cigarettes and barbecues responsibly.

8.9. Smoking policy

Smoking (including e-cigarettes and vaping) is not permitted in any buildings (including accommodation) but is permitted in outdoor areas away from other guests and cigarettes must be disposed of responsibly.

8.10. Dogs/Pets

Dogs and other pets are not permitted.

8.11. Caravans, campers and/or mobile homes

Caravans, campers and/or mobile homes are not permitted.

8.12. Dangerous items

No shotgun, knife, firearm, air weapon, archery equipment, fireworks (including sparklers), illegal substances or similar item may be brought onto our property under any circumstances by you or anyone in your party.

8.13. Photography

Only non-intrusive photography of your own party and friends is permitted on our property. You may not carry out photography for commercial purposes, publication or similar purposes on any part of our property.

By booking you agree that we have the right either during or after your stay to recover from you, whether via the credit or debit card used to pay for the stay or otherwise, the costs of:

Any property or accommodation damage, and/or

Any compensation we may pay to others, and/or

Any other costs, fees or levies which we may incur, resulting from you or any member of your party action or inaction and from any breach of this agreement

You must vacate your accommodation by 10am at the latest on your day of departure.

Please lock the door of your accommodation and return your key to the lockbox you collected it from.

11.1. Changing your booking

If you wish to make changes to your booking once it has been confirmed, any changes will be at our absolute discretion and may be subject to an additional charge. If we are unable to accommodate the requested change, our usual cancellation policy as set out below will apply.

You may not, under any circumstances, transfer your booking to anyone.

11.2. Cancellation by you

You may cancel your break at any time by emailing stay@bogeefarm.co.uk. The amount refunded to you will depend on when you notify us of the cancellation as set out in the table below. Please note that your deposit is non-refundable.

Number of days prior to your arrival date Refund that notification of cancellation is received by us

70 days or more ——————————————————100% refund less deposit

Between 69 days and 56 days ————————————50% refund

Between 56 days and 28 days ————————————25% refund

Less than 28 days —————————————————No refund

11.3. Cancellation and changes by us

We reserve the right at our sole discretion to cancel your booking or refuse to allow you to enter our property or to ask you to leave our property. If we do so (subject to the provisions of the paragraph below) we will refund any payment made but will not pay any compensation.

We have the right to cancel your booking, or to instruct you or your party to leave our property immediately, without compensation or refund, should you or any of your party not comply with this agreement.

11.4. Things beyond our control

We cannot take responsibility or pay compensation if we cancel or change your booking in any way because of events beyond our control. Neither can we accept any liability for any injury, loss or damage you suffer because of events beyond our control. Events beyond our control include but are not limited to: fire, flood, explosion, storm or other weather damage, break-in, criminal damage, riots or civil strife, industrial action, natural or nuclear disaster, epidemics and pandemics, adverse weather conditions, war or threat of war, actual or threatened terrorist activity and unavoidable technical problems.

In the event of adverse weather, your booking will only be refunded if your chosen property is closed.

In exceptional circumstances, we may need to cancel your booking. If this happens we will advise you as soon as possible and offer one of the below options:

(i) A replacement break to the same value as the one you booked. If your new break is more expensive, you will be required to pay any additional cost. If your new break is less expensive, we will refund the difference;

(ii) A full refund. If we issue you with a refund, we will return your money in the same way you made your original payment.

11.5. Liability

In all cases, except personal injury or death, our liability to you for the total of all claims arising out of your stay with us is limited to the cost of your booking less any cancellation, amendment or separate charges.

11.6. Refunds

Credit or debit card payments will be refunded via the same card number, less any non-refundable deposit and any other non-refundable amounts.

Any assistance you require or concerns should be brought to our attention immediately by contacting stay@bogeefarm.co.uk.We aim to give prompt assistance to you if you are in difficulty and aim to respond promptly to any concerns you raise so that you can continue to enjoy your break. Please note that we are not responsible for any matter of which you were aware and which you did not bring to our attention during your break.